FAQ

Frequently Asked Questions

Tow Truck on the Road — FAQ in Paget QLD

Whether you need a vehicle towed from an accident or require transport of machinery, we’re able to handle your towing and transport needs. While towing may seem simple, there are still some questions you may have. We’ve listed some common questions to help put your mind at ease.

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Tow Truck on the Road — FAQ in Paget QLD
Scrap Car on a Tow Truck — FAQ in Paget QLD

  • Do I have to be with the vehicle to get it towed?

    No. Most of the time, the keys can be left in an inconspicuous place. Our experts also have tools which will allow them to access the vehicle in case the keys are unavailable.

  • How do I know what type of tilt tray my vehicle will need?

    Our team have the expertise and skill to determine which mover would be best for your situation.

  • How are weather-sensitive items prepared?

    Protecting weather-sensitive equipment can be done either by removing them prior to shipping or wrapping them thoroughly. Items with glass require taping and padding to eliminate breakage. Tarps, straps and/or chains are the final step in preparing your item for a safe journey.

  • What types of qualifications do tow and transport drivers need?

    Because of the variables involved, towing and transport drivers need to be thoroughly trained to handle any situation. Larger movers require special licenses to drive. Most companies require background checks and drug screenings.

  • Who handles the towing insurance paperwork after an accident?

    Your insurance company can guide you on how to file a claim. If they’re unavailable, many auto repair shops can work with your insurance company. It’s best to check with them first to avoid lengthy delays